Every Activation Call Handled by
Nirvani integrates with Boost Mobile's BSS portal, RepairDesk, ConnectBooster, and Lightspeed Retail to qualify every inbound call, capture upgrade and port-in intent, and route activations instantly. Designed for Boost Mobile authorized retailers, prepaid wireless stores, and multi-carrier dealer networks operating under CPNI compliance requirements.
One Missed Activation Is a Month of Margin Gone
Prepaid wireless margins are thin, so each unanswered call carries outsized weight. A single lost port-in or device upgrade carries lifetime value that dwarfs the cost of AI coverage, and the math compounds fast across a multi-door dealer network.
Your Firm's Recovered Revenue
Slide your monthly inquiries, your average signed matter, and your current sign rate. The number on the right is what Nirvani captures the moment those inbound calls finally connect.
What Nirvani Sounds Like at 11:47 PM
Every transcript below is a redacted, representative intake handled end to end. Conflict screening, jurisdiction check, statute posture, calendar booking, retainer dispatch. No human touched the call.
One Platform. Eight Dealer Types. Native to Each.
Nirvani's call scripts are tuned at the segment level, so a BYOD activation inquiry is handled differently from a port-in with device trade-in. Each script captures the right qualification signals and routes to the right rep or action.
New Activation and Line Setup
Nirvani captures plan preference, number of lines, device bring-or-buy intent, and preferred store location, then logs the record in the Boost BSS portal and queues a rep callback with a complete qualification summary.
Port-In From Competing Carrier
The AI qualifies the caller's current carrier, account PIN availability, and device IMEI compatibility against Boost's approved device list, then flags port-in-ready leads in ConnectBooster with urgency scoring so reps prioritize high-intent switchers.
BYOD Activation and IMEI Check
Nirvani walks the caller through IMEI submission, checks compatibility via the Boost device eligibility API response, confirms SIM type needed, and schedules an in-store or remote activation appointment in Lightspeed Retail.
Device Repair Intake
For repair-and-activation combo stores, Nirvani captures device model, damage description, and warranty status, creates a repair ticket in RepairDesk, and offers to bundle an activation or plan upgrade at pickup, increasing average ticket value.
Plan Upgrade and Upsell
Nirvani identifies existing customers calling about billing or coverage, pulls account context from the Boost BSS portal, and presents targeted upgrade offers for higher-tier unlimited plans or international add-ons based on current plan tier.
Prepaid Refill and Account Reactivation
Expired prepaid accounts represent high-churn recovery opportunity. Nirvani handles refill inquiries, captures payment intent, confirms account status via the BSS portal, and routes reactivation-ready callers to a rep with account data attached.
Multi-Line Business Account
Small business callers inquiring about multi-line accounts are qualified for line count, device needs, and invoicing preference. Nirvani routes these to a senior rep and logs the opportunity in ConnectBooster as a high-value business lead.
Trade-In and Device Upgrade
Nirvani captures current device model, condition, and upgrade timeline, checks active Boost trade-in promotions, and books an in-store appraisal appointment in Lightspeed Retail, sending a confirmation SMS with current trade-in value estimates.
Your Store's 24/7/365 AI Workforce
From voice-based activations and plan inquiries to document generation, workflow automation, and sales intelligence, Nirvani deploys a multi-modal AI workforce purpose-built for prepaid wireless retail. Every agent works across voice, document, and data channels simultaneously. Click any tile to see the role.
Manages your daily dealer calendar, tracks Boost Mobile sales rep appointments, coordinates store-level goal reviews, and drafts dealer communications. Pulls activation counts and revenue summaries from your POS before every meeting so you walk in prepared, replacing a dedicated store administrator for owner-operators running lean.
Answers every inbound call 24/7 in English and Spanish, handles plan pricing questions, BYOD compatibility checks, store hours, and device availability. Books in-store activation appointments, routes port-in inquiries to the right rep, and captures lead info for follow-up, replacing Ruby Receptionists and Slang for prepaid wireless retail.
Guides walk-in and remote customers through the full Boost Mobile activation workflow, collecting ID details, account PINs, and plan selections before the rep touches the screen. Reduces per-activation handle time and errors by pre-filling data into your point-of-sale, cutting the manual back-and-forth that slows high-traffic prepaid stores.
Automates the port-in acquisition workflow by collecting account numbers, PINs, and current carrier details via SMS or voice before the customer arrives. Validates number portability in real time, flags at-risk ports, and sends staff alerts so every port-in closes cleanly and Boost Mobile port-in incentives are fully captured.
Compares every current Boost Mobile plan against a customer's stated data usage, hotspot needs, and international calling requirements, then recommends the highest-margin plan that genuinely fits. Delivers personalized upgrade pitches via SMS after purchases, increasing average revenue per user and reducing plan-mismatch churn across your subscriber base.
Monitors prepaid renewal dates across your active subscriber base and sends automated SMS and voice reminders before service lapses. Processes payments via integrated links, reducing deactivations and rescuing at-risk accounts before they disconnect. Recovers revenue that manual follow-up misses across high-volume prepaid stores carrying hundreds of active lines.
Tracks handset and accessory inventory levels in real time, triggers reorder alerts when hot-selling SKUs dip below threshold, and identifies slow-moving stock for markdown recommendations. Cross-references Boost Mobile promotional device incentives against your current inventory so you always stock the devices that maximize dealer compensation and sell-through velocity.
Automatically sends Google Business Profile review requests via SMS after every activation or device pickup, then monitors and drafts responses to incoming reviews. Surfaces patterns in negative feedback tied to specific reps or wait times, giving store managers actionable data to protect the local GBP ranking that drives walk-in traffic.
Generates FCC-required customer disclosure documents, Boost Mobile dealer agreement addenda, and CPNI consent forms from your store templates. Tracks Boost Mobile program compliance requirements, dealer scorecard deadlines, and promotional period expirations, then alerts owners before penalties apply, replacing manual compliance calendars and reducing dealer agreement violation risk.
Pulls daily activation counts, port-in conversion rates, accessory attach rates, and ARPU by rep from your POS and Boost Mobile dealer portal. Generates automated performance reports and flags reps falling below store benchmarks. Delivers insights that Boost Mobile's native dealer dashboard buries, giving multi-location owners a real-time competitive edge.
Writes and schedules SMS blast campaigns, Google Business Profile posts, and Facebook ad copy timed to Boost Mobile promotional windows and local competitor price moves. Builds automated re-engagement sequences targeting lapsed customers with current plan offers, replacing BentoBox-style campaign tools and driving foot traffic without a dedicated marketing hire.
Whatever workflow you can describe, Nirvani builds. Enterprise access to multiple AI labs, Make and Zapier orchestration, embedded automated prompted workflows, and a senior implementation team. If your Boost Mobile Store has a recurring task that costs a store manager or dealer principal hours, we engineer the agent that owns it.
Nirvani Handles Every Call Inside CPNI Boundaries
FCC Customer Proprietary Network Information rules govern how wireless retailers handle call data, account verification, and customer information disclosure. Nirvani's call handling architecture is built around CPNI requirements so dealer networks carry less exposure.
Nirvani follows FCC CPNI account verification protocols by prompting callers for account PIN or the last four digits of their billing information before surfacing any account-specific details. Verification steps are logged with timestamp and call recording reference in ConnectBooster, creating an auditable verification trail for each interaction.
Caller data captured during Nirvani-handled calls flows directly into your Boost BSS portal and Lightspeed Retail instance. Nirvani does not store or transmit CPNI-covered call detail records to third-party analytics platforms. All data residency remains inside your dealer-controlled systems, consistent with FCC Part 64 data-handling expectations for authorized agents.
When callers express a preference to opt out of promotional outreach, Nirvani captures that preference in real time, logs it against the account record in ConnectBooster, and suppresses that record from outbound campaign lists. This behavior aligns with the FCC's CPNI opt-out notice requirements that apply to telecommunications providers and their authorized agents.
When Nirvani transfers a call to a live rep, it passes a structured handoff payload that includes the verification status of the caller, so reps never need to ask the customer to re-verify. This prevents CPNI exposure through informal re-verification workarounds and maintains a consistent authentication chain from AI intake to rep resolution.
Nirvani opens each call with a disclosure that the interaction may be recorded, capturing implied consent in line with state-level two-party consent statutes relevant to your store locations. Call recordings are tagged with the applicable state consent flag and stored in your connected CRM for retrieval during any FCC inquiry or carrier audit.
How a Caller Gets Cleared in Under Two Minutes
Five steps. Every one logged. Every one auditable. Every disqualifying detail stays out of the case file.
Identify Parties
Caller name, opposing party, and entity affiliation captured before any case detail is requested.
Match Against Database
Real-time scan against your existing client and adverse-party records in your case management system.
Hold or Continue
If clean, intake proceeds. If matched, conversation pauses. No substantive details requested past this point.
Notify Counsel
Conflicts coordinator paged. Caller given a callback window. Disqualifying scope logged for attorney review.
Clear or Refer
Attorney clears the matter and intake resumes, or a curated referral is offered to a non-conflicted firm.
Your Multilingual Callers Stop Getting Voicemail
Twelve languages with native-speaker fluency. The assigning attorney gets the original transcript plus a clean English translation in the matter file before the consultation, so nothing gets lost in coordination.
The competitive delta: Smith.ai, Ruby, Posh, and Answering Legal route most non-English calls to a Spanish-only line, then transfer or take a message. Nirvani handles all twelve languages directly, conducts the full intake natively, and posts the matter to your case management with an English translation so your attorney never waits on a translator.
Nirvani Plugs Directly Into Your Dealer Tech Stack
From Boost's BSS activation portal to RepairDesk service tickets and Lightspeed Retail inventory, Nirvani connects the systems your store already runs and writes structured data back to each one after every call.
Boost Mobile BSS Portal
New activation intents, port-in qualifications, and account reactivation flags are written directly to the Boost BSS portal so reps open every follow-up with a complete caller record, eliminating duplicate data entry and reducing activation processing time.
RepairDesk
Device repair intake captured by Nirvani creates a structured ticket in RepairDesk with device model, damage description, estimated parts needed, and any bundled activation or plan upgrade interest flagged for the technician at ticket open.
Lightspeed Retail
In-store appointment bookings for trade-in appraisals, BYOD activations, and device pickups are scheduled directly in Lightspeed Retail, with inventory queries for specific device models answered from live stock data pulled via the Lightspeed API.
ConnectBooster
High-value leads including multi-line business accounts, port-in-ready switchers, and upgrade-eligible customers are logged in ConnectBooster with urgency scores, verification status, and full call transcript so reps prioritize outreach effectively.
Podium
After every Nirvani-handled call, a Podium SMS review request is triggered to callers who completed an activation or repair intake, building the store's Google and Facebook review volume with post-interaction timing that maximizes response rates.
QuickBooks Online
Activation fees, repair estimates, and trade-in credits discussed during calls are logged as pending transactions in QuickBooks Online, giving the dealer's bookkeeper a real-time view of call-generated revenue before the customer walks in.
Google Business Profile
Nirvani syncs store hours, current promotions, and live inventory availability to Google Business Profile via the API so callers asking about walk-in hours or device stock get accurate answers pulled from live store data rather than static website copy.
Twilio
Nirvani runs its telephony layer on Twilio, enabling per-store virtual numbers, call recording, SMS confirmation dispatch after activation bookings, and failover routing across multiple store locations without additional hardware at the dealer level.
Nirvani vs. the Point Solutions Wireless Dealers Are Patching Together
Most Boost dealers are running a combination of a generic answering service, a separate CRM, and manual call logging. Nirvani replaces that fragmented stack with one purpose-built system.
 |
Generic Answering Service | Numa | Podium Voice | GoTo Connect | |
|---|---|---|---|---|---|
| Boost BSS Portal Native Write-Back | Yes, native two-way sync | Manual relay only | Limited | No | No |
| CPNI Account Verification on Call | Yes, PIN and last-4 flow | Operator dependent | No | No | Manual only |
| Port-In Intent Qualification | Yes, carrier, PIN, IMEI | Message taking only | Basic intake | No | No |
| RepairDesk Ticket Creation | Yes, automated on intake | No | No | No | Via Zapier only |
| Multilingual Caller Support | 12 languages, native fluency | Spanish add-on fee | Spanish only | English only | Limited |
| After-Hours Full-Qualification AI | Yes, 24/7 full script | Voicemail after hours | Yes, basic | Yes, basic | Yes, IVR only |
| Trade-In Promo Awareness | Yes, live promo feed | No | No | No | No |
| Multi-Door Network Routing | Yes, per-store logic | Single number only | Limited | Add-on cost | Yes, native |
Live in Seven Business Days
Standard solo and small-firm deployments. Multi-office or multi-jurisdiction engagements are scoped on the diagnostic call.
Discovery & Script Build
Practice areas mapped. Intake questions tuned to your firm's positioning. Conflict database loaded. Disclosure posture chosen.
Integrations & Trust
Case management connected. Calendar synced. LawPay or Headnote wired into the IOLTA flow. Retainer templates uploaded.
Dry-Run Testing
Your team places test calls across every practice area. Compliance team reviews transcripts. Final tuning to your voice.
Go Live, Parallel-Run
Nirvani takes primary intake. Your existing answering service stays warm for 14 days. Daily review with your firm contact.
Questions Boost Dealers Ask Before Going Live
See Nirvani Running on Your Store's Calls
Book a 30-minute diagnostic call. We will map your current call volume against your Boost BSS portal workflow, identify the activation and port-in intents your store is losing to voicemail, and show you a live demo using real Boost dealer call scenarios relevant to your market and store count.